Refund & Return Policy
At Octopus Crop Care, we do not accept normal returns once goods have been delivered. However, replacement may be provided if you receive a damaged, defective, expired, incorrect product, or if the product is missing during transportation. Replacement is subject to product availability.
Return Conditions
1. Return or exchange requests must be made within 7 days from the date of delivery.
2. Products must be unused and in their original condition with original labels and packaging intact. Products must not be broken, opened or tampered with.
3. A receipt, invoice or proof of purchase is required.
4. If you are asked to courier the product back to us, please pack it securely and use a reliable courier service. Keep the courier receipt safely.
Damaged Products
If you receive damaged material, please send us clear photos or video on the same day the material is handed over to you by the transport or logistics company.
For an approved exchange, Octopus Crop Care may also require the return transport or courier receipt.
Refunds
If Octopus Crop Care is unable to provide the required material, or if the material is lost during transportation, we may provide the material again or issue an eligible refund.
Approved refunds will normally be processed within 3–5 working days.
Exchange of Material
We replace products if they are defective, damaged, expired or incorrectly supplied. Replacement will normally be for the same product and is subject to availability.
Please contact Octopus Crop Care with your invoice details and photos or video of the damaged or incorrect product.
Return Shipping
Approved returns should be sent to the original shipping or return address mentioned on your receipt or invoice.
The customer is responsible for return shipping charges unless otherwise agreed by Octopus Crop Care. Shipping charges are non-refundable. Delivery time for replacement products may vary depending on location.
